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What Do William Shatner, Conan O’Brien and Process Improvement have in Common?

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I am lucky enough to kick off the PEX Advisory Board column, PEX Advisors: Observations on the Journey. It’s a column about anything and everything process improvement, written by continuous improvement practitioners from around the world.


How simple stories can teach profound lessons about continuous improvement

Children love stories. Bedtime in my home is a flurry of bathing and pajama finding, teeth brushing and tears…then comes storytime. Stories are magical. They soothe the temperamental and inspire the dreamer. Not surprisingly, not only do children love stories, adults do too.

Stories have been used throughout human history to entertain, engage, and educate people of all ages. Fables, parables, myths, legends, epics, tragedies, and comedies. Many styles and forms all with a common thread: convey ideas…

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